Frequently Asked Questions
everything you need to know about sleepy elle, including materials, safe use, care, gifting, delivery and returns
sleepy elle
sleepy elle softie is an organic cotton baby comforter designed to be cuddled, carried and loved through the everyday moments of childhood
with her recognisable feel and gentle character, she can become a familiar part of your child’s world over time
a baby comforter is a small, soft item that children may come to recognise through consistent and age-appropriate use
baby comforters are also sometimes called comfort blankets, security blankets, loveys or transitional objects
sleepy elle is available in dusty pink and sage green
sleepy elle measures approximately 34 × 34 cm
the signature keepsake suitcase measures approximately 26 × 17 × 8.7 cm
a gentle internal rattle is securely enclosed inside sleepy elle’s head
materials and safe use
sleepy elle is made using GOTS-certified organic cotton and OEKO-TEX® Standard 100 certified materials
her head is filled with natural kapok fibre blended with recycled cotton and contains a gentle enclosed rattle
sleepy elle is made using GOTS-certified organic cotton and OEKO-TEX® Standard 100 certified materials
the relevant certification numbers can also be found on the care tag attached to each sleepy elle softie
sleepy elle is suitable from 7 months
for babies under 7 months, corrected for prematurity, use sleepy elle only during directly supervised awake time and remove her before sleep
always consider your child’s individual development and follow current safe sleep guidance
Red Nose recommends keeping soft toys and comforters out of a baby’s sleeping environment from birth to 7 months, corrected for prematurity, and ideally for the first 12 months
what does corrected age mean?
corrected age is calculated from a premature baby’s original due date rather than their birth date
for example, a baby born two months early who is seven months old by birth date has a corrected age of five months
through repeated and age-appropriate use, a comforter may become an object a child recognises and enjoys holding or carrying
every child is different, and sleepy elle is not designed to guarantee settling, self-soothing or improved sleep
yes
sleepy elle has been tested to the applicable requirements of AS/NZS ISO 8124 for toy safety
yes
inspect sleepy elle regularly for loose threads, damaged stitching, fabric damage or loose components
discontinue use if any part becomes loose or damaged
care
cold, gentle machine wash
wash separately before first use
do not bleach
do not tumble dry
line dry in the shade
warm iron inside out if required
do not dry clean
inspect regularly and carefully trim loose fibres or threads
natural cotton fibres may soften and gently fade through washing and everyday use
always follow the care instructions to help preserve sleepy elle’s shape and finish
gifting
each order includes:
sleepy elle softie
signature maison elle keepsake suitcase
removable paper insert
space inside the lid for a handwritten name or message
yes
once the paper insert is removed, the suitcase can be reused for small treasures, drawings, photographs and other childhood keepsakes
maison elle does not currently offer personalised embroidery
the inside of the suitcase lid includes space for a handwritten name or special message
yes
sleepy elle arrives presented inside her signature keepsake suitcase, making her a considered gift for a baby shower, first birthday or another special occasion
always follow the age and safe-use guidance before giving sleepy elle to a child
ordering and delivery
complimentary standard shipping is included with all australian orders
maison elle currently delivers within australia only
international shipping is planned for the future
yes
express shipping is available for an additional cost calculated at checkout
yes
tracking details will be emailed once your order has been dispatched
returns
unused and unwashed items may be returned within 14 days of delivery, provided they remain in their original condition and packaging
change-of-mind return shipping costs are the responsibility of the customer
please email hello@bymaisonelle.com within seven days of delivery
include your order number, a description of the issue and clear photographs of the product and packaging
contact
email hello@bymaisonelle.com
