Refund policy

we hope you love your maison elle purchase

change of mind returns

if you change your mind, unused items may be returned within 14 days of delivery

to be eligible for a return:
the item must be unused, unwashed and in its original condition
all original packaging, including the keepsake suitcase, tags and components, must be included
proof of purchase must be provided

for hygiene reasons, change-of-mind returns cannot be accepted on items that have been used, washed or altered

return shipping

return shipping costs for change-of-mind returns are the responsibility of the customer
express shipping charges are non-refundable for change-of-mind returns
we recommend a tracked shipping service, as we cannot accept responsibility for change-of-mind returns lost in transit

damaged, faulty or incorrect items

if your item arrives damaged, faulty or incorrect, please contact us as soon as possible at hello@bymaisonelle.com

please include:
your order number
your full name
a description of the issue
clear photographs of the product and packaging

we will cover return postage and arrange a replacement, refund or repair in line with your rights

your rights

our goods come with guarantees that cannot be excluded under the australian consumer law
nothing in this policy limits those rights, including your right to a refund or replacement for a major failure

refund processing

approved refunds are processed to your original payment method once the returned item has been received and inspected
please allow up to 10 business days for funds to appear, depending on your financial institution

questions

for any questions, please contact hello@bymaisonelle.com